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At Genutive, we are committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you access or use the Genutive Platform, our websites, applications and related digital services.
By accessing or using the Genutive Platform, you acknowledge that you have read and understood this Privacy Policy.
Genutive is an AI-enabled Workforce, Education & Migration Platform that connects individuals, employers, education providers, skills assessment organisations, licensed migration professionals and other trusted industry partners through one connected digital ecosystem.
Our platform provides technology, workflow management, collaboration tools and intelligent automation to support education, workforce development, skills recognition, migration pathways and career progression.
Genutive acts as a technology platform and ecosystem facilitator. Unless expressly stated otherwise, Genutive does not directly provide regulated education, migration, legal, recruitment or government services. Where regulated services are required, they are delivered by appropriately qualified, accredited, licensed or authorised partner organisations operating under their own professional obligations and applicable laws.
This Privacy Policy applies to:
This Privacy Policy does not apply to services provided independently by partner organisations. Those organisations maintain their own privacy policies and practices.
Depending on the services you use, we may collect the following categories of personal information.
When you register an account, we may collect:
During your use of the Platform, we may collect:
We may automatically collect technical information including:
We collect information:
Your personal information may be used to:
We only use personal information where we have an appropriate legal basis to do so.
Genutive uses Artificial Intelligence (AI) technologies to improve platform functionality and user experience.
AI capabilities may assist with:
AI-generated information is intended to assist users and authorised professionals in improving productivity and efficiency.
AI-generated content should not be relied upon as legal, migration, education, employment, financial or professional advice.
For additional information regarding our responsible use of Artificial Intelligence, please refer to our Responsible AI Policy.
Genutive works with trusted organisations to provide a connected ecosystem.
These organisations may include:
Where reasonably necessary to deliver requested services, and where permitted by law, relevant personal information may be shared with authorised partner organisations.
Each partner organisation remains independently responsible for its own services, regulatory obligations and privacy practices.
For additional information, please refer to our Partner Services Disclaimer.
Payments made through the Genutive Platform are securely processed using Stripe, our third-party payment service provider.
Genutive does not collect or store complete payment card information on its own systems.
Payment information is processed directly by Stripe in accordance with applicable payment security standards and Stripe’s own Privacy Policy.
For additional information regarding payments, refunds and billing, please refer to our Payment & Refund Policy.
Genutive uses cookies and similar technologies to:
Users may manage cookie preferences through their browser settings.
Some platform functionality may be limited if cookies are disabled.
Protecting your personal information is a priority.
We implement reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.
Security measures may include:
While we take reasonable steps to protect information, no method of electronic storage or transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
Retention periods vary depending on the nature of the information and applicable legal requirements.
We may disclose personal information where appropriate to:
We do not sell your personal information.
Depending on the services you use, personal information may be processed or stored in countries outside your country of residence using trusted cloud infrastructure and technology providers.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented to protect your information.
Subject to applicable laws, you may have the right to:
Certain legal or contractual obligations may require us to retain information despite a deletion request.
The Genutive Platform is not intended for individuals who are not legally permitted to use our services without appropriate consent.
Where required by law, parental or guardian consent may be necessary.
Our Platform may contain links to third-party websites or services.
Genutive is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party services they choose to access.
We may update this Privacy Policy from time to time to reflect changes in technology, business operations, legal requirements or platform functionality.
The latest version will always be published on the Genutive website.
Continued use of the Platform after changes are published constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or the way Genutive handles your personal information, please contact us using the contact details published on the Genutive website.
We will endeavour to respond to privacy enquiries within a reasonable timeframe.