Privacy Policy

Last updated: July 2026

Genutive Global Services("we", "us", "our") operates the Genutive Global Portal. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs).

1. Information We Collect

• Account information: name, email, role, country
• Appointment and consultation details
• Subscription and payment information (processed by Stripe/Razorpay)
• Usage data and audit logs for security purposes

2. How We Use Your Information

• Provide and improve our services
• Process appointments and subscriptions
• Communicate service updates and support responses
• Comply with legal obligations

3. Legal Basis (GDPR)

We process personal data based on consent (account creation), contract performance (subscriptions), and legitimate interests (security, service improvement).

4. Data Sharing

We do not sell personal data. We share data with service providers (Firebase, Stripe, Razorpay) under data processing agreements. We may disclose data when required by law.

5. Your Rights

• Access, correct, or delete your personal data
• Withdraw consent at any time
• Data portability (GDPR)
• Lodge a complaint with a supervisory authority

Contact support@genutiveglobalservices.com to exercise your rights.

6. Data Retention

Account data is retained while your account is active. Audit logs are retained for 2 years. You may request deletion subject to legal retention requirements.

7. Security

We implement encryption in transit (TLS), Firebase security rules, access controls, and audit logging. No system is 100% secure; report concerns to security@genutiveglobalservices.com.

8. International Transfers

Data may be processed in Australia, India, and other countries where our service providers operate. We ensure appropriate safeguards for cross-border transfers.

9. Contact

Genutive Global Services
Email: support@genutiveglobalservices.com