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Hospitality hires on trial shifts, and trial shifts test three things: whether you can hold a service period together, whether you understand the numbers behind it, and whether you can handle a complaint without escalating it. This program covers all three, with the operational and financial literacy that separates a supervisor from an experienced casual.
Every week has its modules, a learning outcome, and an assessed submission with a deadline.
Week 1
How hotels, restaurants, and venues are structured and where the money comes from; the guest journey from enquiry to review; reservations, overbooking, and the arrival experience; property management and point-of-sale system workflows; opening and closing procedures; responsible service of alcohol obligations and food safety awareness, and where the statutory certificates come from.
By the end of this week you can
Take a booking through to arrival and run a shift-opening checklist without supervision.
Assessed this week
Systems workflow exercise plus written responses on a refused-service and an overbooking scenario. Quiz on responsible service and food safety obligations. Due end of week 1.
Week 2
The sequence of service and where it usually breaks; menu knowledge and describing a dish honestly; dietary requirements and allergen management, including cross-contamination and the questions you must ask; beverage service and basic wine, beer, and coffee literacy; floor and table management under pressure; upselling that helps the guest rather than the average spend; cash handling, payments, and end-of-shift reconciliation.
By the end of this week you can
Deliver a service period to standard, manage an allergen request safely, and reconcile the till at the end of it.
Assessed this week
Service scenario set including a severe allergy and a payment discrepancy, plus a written service sequence for a supplied venue. Due end of week 2.
Week 3
Labour cost as a percentage and what a roster does to it; building a roster to a forecast; food and beverage cost of goods, portion control, and wastage; stocktake, variance, and where the stock is actually going; menu engineering basics; occupancy, average rate, and RevPAR for accommodation; supplier ordering, par levels, and delivery checking.
By the end of this week you can
Build a roster and a cost sheet that hit a target margin, and explain what you cut to get there.
Assessed this week
Rostering and costing task against a supplied forecast and margin target, marked on realism as well as arithmetic. Due end of week 3.
Week 4
Supervision, delegation, and briefing a team you did not pick; giving feedback during service and after it; complaint handling and service recovery, including the complaint that is not really about the food; incidents, intoxication, and refusing service safely; work health and safety in a kitchen and on a floor; award classifications, penalty rates, and understanding your own payslip in Australia and New Zealand; the interview and the trial shift.
By the end of this week you can
Run a shift, recover a bad guest experience, and present credibly at a trial shift.
Assessed this week
Capstone: an operations pack — roster, cost sheet, service brief — plus a live complaint-recovery and shift-leadership simulation with a tutor panel. Due end of week 4.
A Genutive Industry Ready Certificate for this pathway, showing the assessed components and your Merit Score, plus a published project showcase and a rebuilt resume.
Yes — all modules, live sessions, and assessments are online. Where a program has a supervised practical component, that part is arranged with a partner provider and is explained in the curriculum for the week it falls in.
It depends on the program, and the consultation is where that gets checked properly. Some pathways assume an existing qualification or trade background; others are entry points. We would rather turn you away than take a fee for a program you cannot complete.
You can enrol from anywhere. Employment, internship, and any supervised practical component depend on your work rights and location, which your advisor will go through with you before you commit.
Based on consultation
Confirmed in your consultation — see Pricing for why we do not publish a single figure.
Book a consultationSign in to EnrolCandidates who reach Career Ready become visible to employers in the Genutive network, with their Merit Score and capstone attached. Introductions depend on employer demand and on your right to work in that market. No placement is guaranteed.
Consultation-led — not instant enrolment
Programs listed here are delivered through partner providers and advisor-led consulting pathways. Certification outcomes depend on program completion and assessment requirements. Genutive does not guarantee employment or visa approval.
Four weeks, online, with the same rhythm every week so you can plan around it.
Two scheduled live sessions each week with the program tutor — one teaching session and one working session for questions, code or case review, and feedback. Sessions are recorded. Tutor time is deliberately limited: it is there for the parts that need a person, not to re-read the modules to you.
Each week releases a set of modules with readings, walkthroughs, and practice tasks. Expect eight to twelve hours of self-paced work a week on top of the live sessions.
A short knowledge check closes each week's modules. You see your result immediately, and you can retake it until you pass — but only the first attempt counts toward your Merit Matrix quiz score.
Every week has a submitted piece of work with a deadline. Tutors mark it and return written feedback. Late submissions are accepted and marked, but on-time submission is what the Merit Matrix rewards.
The final week is a capstone reviewed by a tutor panel. It becomes the centrepiece of your project showcase, which is visible on your Genutive profile.
You are placed in a small peer group for the four weeks. Some tasks are collaborative and peer-reviewed, and collaboration is a scored component of the Merit Matrix — because it is the part of the work employers complain is missing.
Your Merit Score is calculated from four components. It is not a participation award, and it follows you into the job marketplace where employers can see it.
Tutor-marked weekly tasks and the capstone. The largest component, because it is the closest thing to the actual job.
Attendance at the scheduled live sessions. Recordings help you catch up on content, but they do not earn attendance.
First-attempt results on the weekly knowledge checks.
Peer review you give and receive, and contribution to group tasks.
A Merit Score of 70 or above moves your enrolment to Career Ready. That is the point at which the employer network, internship consideration, and marketplace visibility open up. Below 70 you keep the certificate of completion and can be reassessed, but Career Ready is a threshold, not a formality.
Internship placement is offered to successful candidates only. "Successful" means you complete the program and reach the Career Ready threshold of 70 on the Merit Matrix. Even then, a placement depends on a partner or employer having a suitable position open at the time, in a location where you hold the right to work. Genutive does not guarantee an internship, and does not guarantee a job. What we do guarantee is that you will be visible to the employers in our network with real, assessed evidence attached to your name rather than a claim on a resume.
A Genutive Industry Ready Certificate naming the program, the assessed components, and your Merit Score. It records what you actually did, which is why we can put the score on it.
Your capstone is published to your Genutive profile with the tutor panel's review, so an employer can look at the work rather than take your word for it.
A resume rebuilt around what you can now evidence, plus interview practice for the specific roles the program targets.
Career Ready candidates become visible to employers in the Genutive network and can be matched to roles in the job marketplace.
Program fees are set during your consultation. They depend on the program, your starting point, and whether a partner provider is delivering a regulated component alongside it — so a single advertised price would be misleading more often than it was accurate. The consultation is where you find out the fee, and there is no obligation attached to it.
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